they gave me 5 questions. Customer Service Agent - Full-time Position - $19 - $21/hr. Appearance to customers is extremely important at Qantas Airways, and your interviewer will be looking to hear that you will take pride in your appearance by being neatly groomed and in uniform for work each day. This is listed in order of the recruitment steps I went through and the process for me personally was longer than I expected. I applied online the Qantas website and I got an email about a week later for chat interview. Interview questions and answers were updated by Ryan Brunner on May 13th, 2021, Interview questions and answers were first added on May 15th, 2021. Qantas Airways Limited ABN 16 009 661 901, Mobile notifications, privacy and security, Fare Guide Information Economy Classic Rewards, Fare Guide Information Premium Economy Classic Rewards, Fare Guide Information Business Classic Rewards, Fare Guide Information First Classic Rewards, Your rights under the Australian Consumer Law, New Zealand Civil Aviation Act Information, Personal items, toiletries and medicinal items, Recreational and sporting petrol powered equipment, Taking medical equipment and medications onboard, Requirements Canadian Accessible Transportation, Qantas Frequent Flyer Earn Category tables, Physical Qantas Frequent Flyer card and kit distribution, Contact centres - enquiries and purchases from leisure travel customers, Group travel - tailors domestic and international travel arrangements for customers travelling in organised groups, Business travel - provides personalised travel management services to a wide array of corporate and government customers, Industry centre - dedicated support for the travel industry. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. A poor customer experience and how did you handle 2. Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. Why do you want to be a customer service agent? This was followed by being invited to a Group Recruitment day at QANTAS training centre which included information presentations, activities and face-to-face interview, I applied online. Then, explain the steps you would take to find the right person with the answer. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. great experience, I applied online. Discover how you can start earning great rewards and savings simply for running your business. What kind of businesses? When it comes to relating to customers on the job, this means to be upfront and honest in both positive and negative situations with customers, and I don't shy away from hard conversations, when needed. When have you gone above and beyond in your previous role? Also, briefly talk about understanding the importance of upholding the company's image by being neatly groomed and in uniform (to appear professional and knowledgeable, etc.) Great! Describe the situation , what did you do and what was the outcome, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Group assessment; I have had several jobs in the past that involved providing service to customers over the phone. Find information on travel requirements and more. Travel and partner special offers available exclusively for our members. Great employer. I interviewed at Qantas (Melbourne) in June 2017. I interviewed at Qantas (Sydney) in June 2022, they ask you to come to a group assessment (for me it was at Qantas mascot headquarters with around 50 people), that same day they site your documents and then individual interview. Interviews provide an opportunity for us to get to know you, and for you to obtain more information about Qantas and the role you've applied for. To gauge how you think on your feet while providing great customer service, your interviewer is posing this tricky scenario to you. My colleagues have always appreciated my ability to speak my mind and not be withdrawn in the workplace. I interviewed at Qantas in Feb 2023. I applied the position online, and it took one month to process. For some others I know the process was shorter and others much longer. On top of each customer interaction being completely different, I'm also responsible for the tracking of daily sales reports and monthly reporting to our management. Track updates on extreme weather or other major issues that may impact your flight. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. The regulations require commercial airlines like Qantas Airways to run criminal background checks on prospective employees, and there is a specific list of criminal activities that can automatically disqualify your candidacy for the job. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Adding an example will strengthen your answer and make it more memorable to the interviewer. During that one-on-one meeting, did your coworker explain their perspective? 15 Qantas Customer Service Agent interview questions and 11 interview reviews. Interview questions and answer examples and any other content may be used else where on the site. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. The process took 4 weeks. Based on the urgency and importance of the tasks? . why do you want to be a customer services? I got 5 questions based on my CV and resume. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. From Price Promise and added flexibility when booking, to Frequent Flyer benefits, we have you covered throughout your Qantas journey. I applied online. One is your written comprehansive test, easy read and answer the questions which are all in what you just read regarding door saftey. In any customer service and sales type role, the ability to say no to a customer in a professional and even educational manner is extremely important. Customer Service Agents. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. In my work, I put a lot of effort into ensuring that the workplace is as safe as it can be for all people who enter it. Online application, Psych assessment, Video Q&A, Group assessment (role play, group activities) and one on one interview, References check, Background security check, Physical health assessment (seeing, hearing, lifting, steps, drug test), Call and email approved. Nice job! Interviews for Top Jobs at Qantas. I applied online. It was 5 questions about customer services. Marketing Metrics found that you have a 60 - 70% chance of selling to an existing customer. To understand your ability to effectively handle this aspect of the job, your interviewer is posing this question to you. If fortunate enough to join the Qantas Airways team, I would bring this same level of dedication and leadership to the customer service team.". Connect with a local pet sitter to mind your pet while you're on holiday. They wasted my time and effort and advise me to reapply if I am still interested in their company. They dont check tattoos if youve covered them with clothes, Hand eye coordination test Multiple interviews + Psych test Sim flight mirroring a twin under 5700kg Sim flight was relatively straight fwd. Qantas has built a reputation for excellence in safety, operational reliability, engineering and maintenance, and customer service. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Download our free online tools for individuals with dexterity limitation. Theyve given me a lot of hope by put me on hold, sending update email about my application since August 2018 till August 2019 and they informed me that they has no opportunities to assess my application. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Step 2; Invited to do an automated questionnaire. While your interviewer won't be looking for you to know the CASA regulations off the top of your head, they will be looking to hear that you have the ability to play by the rules if you are hired for this position. ", "I would explain to them I would look into this for them but I can only comply with Qantas policies, but assure them I would do the best I can and explain to them what Qantas has to offer for the money they may spend!". The height requirement is between 163cm and 183cm. I applied online. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and overseas locations including New Zealand, Singapore, Hong Kong, China, Thailand, India, the UK and America. Book and manage your trip with features such as check-in, seat selection and boarding pass access. If you don't have direct experience, try to study the important aspects of cashier-type duties to be able to speak to your ability to handle this part of the job. I got chat interview with Qantas. Detail-oriented? Be specific with your answers they want examples the rest of them i need to explain it. With lots of ways to use your points, youll be sure to find something you like. Excellent! Is was good kit much to expect and they want you to answer must research. Good job! ", "I would be so proud to wear Qantas uniform, be a representative of, and be a part of this great Australian company! My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. I've called seven times to try to book my round-the-world flight with the oneworld alliance.I have sat on hold 2-5 hours each time, I have then gotten through, given all my details of my six family members and flight details, and worked with the agent for up to 3 hours to work out the flights usually in the middle of the night by the time we finish only to be cut off . It sounds like your experience is very relevant to the position. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Discover how you can start earning great rewards and savings simply for running your business. With our interactive map it's easy to plan your next trip using money or Qantas Points. Provide additional details to further strengthen your answer. A poor customer experiences and how did you handle it. As an Agent Team Member, you will receive. Prepare for questions about personal interests, previous work experience, and strengths. After seeing the data, management was supportive of the idea, and I led a team of staff that demoed new systems in the coming months.