Thank you for signing up to . Take care!Thanks,Rebekah. - Fred, posted 2 months ago In just a few steps, we'll have it sorted. If this was my store, they would all be sacked. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Customer Service. Within 5 Days. 44.99. Over 90 off RRP. I wanted to return them but thought the trainers themselves might get damaged so taped up the box for return. Email never arrived so ended up going to a store on crutches to get a refund. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. In just a few steps, we'll have it sorted. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Easy! very helpful as Liverpool didnt answer the phone. By using a. They have scribbled size 7 on it. Suggested companies are based on peoples browsing tendencies. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. For full terms and conditions see here. 2023 Trustpilot, Inc. All rights reserved. Since Footasylum doesn't have a customer service number I had to text them. OG Stack Longline Puffer Jacket. I received a faulty product, Footasylum returns were not at all 'easy' or 'simple' as they claim. Manners cost nothing. Get Code. Ordered coats for 2 of my sons in the sale. Just noticed that the box they have sent them in isn't for the correct trainers. Please provide a valid proof of purchase. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Our 16 year old son made a two bus 18 mile return journey only to have this pointed out by the assistant. If valid, the page will refresh and your total will be updated accordingly. Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. In November 2022 I placed an order with FootAsylum and it never came. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. It goes against our guidelines to offer incentives for reviews. We also ensure all reviews are published without moderation. Ordered Nike trainers. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. All in all, satisfied with my purchase and dealings with this shop. Would not recommend. Great sale and super quick on delivery. We also ensure all reviews are published without moderation. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. I would avoid at all costs. Tried to send Crocs back as they didnt fit my daughter. Beth is Home Editor for T3, looking after style, living and wellness. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. To start a return, fill out the returns form that came with your order and follow the instructions on the form. In just a few steps, we'll have it sorted. Footasylum exchanges are only available in the UK. High performance sneakers, trending streetwear and exclusive product weve got you. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. Check out what 59,467 people have written so far, and share your own experience. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Treated myself to some new trainers and jogging bottoms in the sale! Ordered item was faulty. Lancashire The Footasylum app puts every store at your fingertips.-Footasylum UNLCKD Loyalty, but not as you know it. You can sign up to Footasylum UNLCKD via the Footasylum website before using it on the app. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Which are the instant chat and the WhatsApp!! Change of mind returns accepted. Giving one star so I can leave this review. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Hey Getta,Thanks for leaving us a great review. Do you agree with Footasylum's 4-star rating? UK Returns Free return by our courier service. It's great to hear you are happy with the coat and that the delivery was so quick. Take care!Thanks,Rebekah. * One or more of these files was not uploaded due to an invalid file type. Footasylum. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Search for local Shoe Shops near you and submit reviews. They also offer a WhatsApp device but it doesnt work. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Discover the gadgets you never knew you needed, In-depth reviews and new tech explanations. Check out what 59,340 people have written so far, and share your own experience. All in all, satisfied with my purchase and dealings with this shop. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Average Delivery Time. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. I have worked in retail for over 15 years. Companies can ask for reviews via automatic invitations. For every 1 spent, you'll earn 5p back every time you shop online or scan in-store. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! If you miss this window, youll have to go through the returns process. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Manchester Arndale Ladies Store Went to purchase a pair of trainers today at a price of 94.99 inside of the trainers, got to the till and was asked for 109.99 which I asked why theres a difference. Great to hear that the parcel arrived so quickly. In her spare time, Beth enjoys running, reading, baking and attempting craft projects that will probably end in disaster! Do you agree with Footasylum's 4-star rating? Ordered some trainers at 10.30pm amd paid for next day delivery. Companies can ask for reviews via automatic invitations. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Make sure your order is unused and in original packaging and labels. Keep up the good work Terry!Thanks so much.Tanya. Shoved the card machine into our face. Thank you so much. I did receive some EMU slippers which I returned (they have confirmed receipt of the incorrect item) but still not received my order or refund.Now going to put charge back on my credit card and reorder items with a more reputable company.Terrible customer service: Live chat doesn't work, what's app repeats message, and cannot speak to the team. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. They also offer a WhatsApp device but it doesnt work. Ordered standard delivery, was dispatched the next day & arrived the day after. Perfect from start to finish. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Provided the buyer can check the courier first, I would definitely recommend this company as the items are good quality and relatively cheap (sale items of course). Ordered standard delivery, was dispatched the next day & arrived the day after. Shocking service avoid disappointment. Only response was we would receive a call within 8 hours - that was two days ago! This arrived within only two working days and all items were delivered intact and all there. We are so glad to hear you are happy with the service. 3. It needs to be unworn or unused and still have the original tags. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. For a next-level shopping experience, the app lets you filter by brand, colour, size and style so you can easily find what you want. Bought a pair of Boss trainers at the end of November 2022. Been trying via live chat, what's app and calling HQ. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Unable to get in touch with anyone from customer service to resolve issue. A pop-up box will appear revealing the code. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Price was unbelievable for what I got! Ordered some trainers at 10.30pm amd paid for next day delivery. We often link to other websites, but we can't be responsible for their content. Still over 300 down! It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. Happy from start to finish! After that drama of getting the trainers upstairs, and trying them ondecided to purchase at the till. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 10/10 will not be using footasylum again. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Verification can help ensure real people write reviews about real companies. Underneath your order summary, you will see Have a discount code? Click this dropdown, enter your code in the box and click Apply. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Bought a pair of Boss trainers at the end of November 2022. Only response was we would receive a call within 8 hours - that was two days ago! 28 Feb. Up to 60% off at Footasylum during the half term sale. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Discount. This time, however, when I ordered, their courier choice was Yodel. Free return by our courier service. Very disappointing.Would never order from them again! Help future customers by talking about customer service, price, delivery, returns & refunds. 2023 Trustpilot A/S. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. Will not use again. Ordered standard delivery, was dispatched the next day & arrived the day after. We also ensure all reviews are published without moderation. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Companies can ask for reviews via automatic invitations. Perfect from start to finish. Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Easy! We need your email address to verify that your review is genuine. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. Shocking service avoid disappointment.