You may be under the impression that a shipping policy is not required as the online store does not actually ship out the items themselves. Start your own dropshipping business without paying for a course. We promise to address the issue and find a solution. Other pages in this list include an About page, Contact page, and the Privacy Policy page. . Get all the information you need with this blog. However, more issues arise from having many customers submitting a refund request, such as an increased need for customer service and shipping logistics. We use cookies to optimize our website and our service. Dont skip this part of setting up your dropshipping store. How To Add Shipping Policy On Shopify - A Step By Step Tutorial. Your guide to online selling & ecommerce business success. Try to select ePacket shipping if the supplier is in China and offers it as an option. This model is attractive for online businesses as it eliminates the need for a warehouse and inventory and allows the business owner to focus on managing the website and the company as a whole without having to think about fulfillment. PRO TIP: Save time & money with the complete compliance bundle trusted by over 150,000 businesses and create essential legal policies personalized to your needs in minutes. In the meantime, start building your store with a free 3-day trial of Shopify. We are glad to hear that you found the article helpful . The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. A well-written return and refund policy can help you create trust, loyalty and boost your customer service game. Marketing is also the umbrella of activities you do in pursuit of building a brand, like creating content thats helpful and entertaining. Start your free trial, then enjoy 3 months of Shopify for $1/month when you sign up for a monthly Basic or Starter plan. A commerce solution for growing digital brands, The composable stack for enterprise retail. If the return delivery costs more than the product itself, its not worth having it returned. Doing that might increase your sales, but it will also increase your return rate. In this situation, contact the supplier to resolve the issue or use AliExpress Buyer Protection. Its also important to explain issues that can cause delays perhaps you only process orders on weekdays? Heres how to create a dropshipping shipping policy in 5 narrowed-down, clear steps: Start by deciding which shipping carriers work best for your business. We offer free shipping for orders above $100. Our mission is to make your order fulfillment much easier so we can save your time and energy, at same time using less money to reach the best customer satisfaction rate. WooCommerce will let you choose between an automatic refund or a manual one. The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful. It should also cover the return shipping costs and include an easy way for shoppers to contact your customer service team. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. The item must be returned to us in the original packaging, unopened, and unused. Make sure to clearly state any additional costs that might be associated with certain options. Read more: How Does Amazon Dropshipping Work? The return shipping costs will be paid by the customer. You can easily create a new page for it through your eCommerce platform and reference it in your website footer like this: You may also want to remind your customers to have a look at it before placing an order by including a link to it on your product pages. It will buy the product from AliExpress for you and insert your customers details. Discount On Dropship Stores. Never skip adding these default pages to your dropshipping store. For instance, online stores that sell underwear among other products might choose not to accept returns on underwear due to the delicacy of the product. Use the template at your own risk. Kindly account for these charges as you place your order.. 14 Questions to Ask Dropshipping Suppliers (Dont Skip This), Dropshipping With AliExpress: Deal With Long Shipping Times, How to Get Custom Packaging on AliExpress (For Dropshipping), The 15 Best White Label Dropshipping Suppliers in 2023, BigCommerce Dropshipping: A Beginners Guide for 2023, 12 Pinterest Account Examples For Ecommerce Stores (2023), 23 Most Successful Shopify Dropshipping Store Examples | Inspiration, The 17 Best Winning Dropshipping Product Research Tools, Unique Dropshipping Store: 11 Amazing Tips to Create One. Is it the customer (not recommended)? And if they do agree to this, its because they read it all upfront. You can see the templates on the settings page under the templates tab. One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. And this is something that you have to read to match yours accordingly. 100+ product updates to help every business build for the long-term, Find a niche or business idea and get started, Practical steps for starting a business from scratch, Learn the 11 steps to starting a business, Start a business selling in-demand products, Everything you need to know about selling t-shirts, Sell customized products without holding inventory, Learn about dropshipping and how it works. Unless you run an eatables or healthcare product-related dropshipping business, you can simply dedicate a small section . While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. If youre selling dropshipping products like shoes, clothing, accessories, or jewelry, always place a sizing table in your product description listings. You can settle on one or decide to diversify your options offering retail customers several shipping options helps build trust by giving them a say in how they get their orders. And as I mentioned, you can start for free with DSers. How to Create a Shipping Policy for Your Dropshipping Business in 5 Easy Steps Step 1: Figure out the available shipping methods Step 2: Set shipping prices and timelines Step 3: Outline exceptions, refunds, and returns Step 4: Create, then improve your first draft Step 5: Update the policy on your store Dropshipping Shipping Policy Template After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. Here is an example of a return policy from Brummell: However, this can be costly. This can be overwhelming and may lead to headaches if you dont select a high quality product from a reliable supplier. Dropshipping with Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. Packages Damaged, Lost, or Missing While in Transit. You can create a shipping policy by setting up a new page on your online store. Here, mention the countries you ship to and dont. Buy Any 2 Dropship Stores. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. You can also redirect them to the main Returns and Refunds page for the full details. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. AliDropship is a solution for entrepreneurs that want to start a dropshipping business. The goal of Do Dropshipping is to put these gurus out of business by giving everyone access to the resources that they need to start their own dropshipping business today. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. How to Handle Returns when Dropshipping from China? Check It Now ( Ashade ) 3). Try Shopify for free, no credit card required. AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. And finally, youll have the return shipping costs to think of who pays the return shipping? All you need to do is to send us your product list, and we'll do the rest for youproduct sourcing, purchasing from the factory, quality check, custom packaging & inserts, and order fulfillment. The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Shipping Methods, Costs, and Delivery Times. What do you need to cover in a shipping policy? But, if your supplier and return address are in China, this can be very costly to your customers, making them unlikely to buy from your store again. Dropshipping Policy Examples and Template Writing a Shipping Policy for Your Dropshipping Website PRO TIP: Save time & money with the complete compliance bundle trusted by over 100,000 businesses and create essential legal policies personalized to your needs in minutes. PRO TIP: If youre not much of a writer, outline what to include in your dropshipping shipping policy, then outsource the document-writing process to a professional freelancer. By entering your email, you agree to receive marketing emails from Shopify. To get the latest news and latest updates from us. With current trends in the eCommerce industry, you can integrate shipping software into your store, thereby making it possible to offer your customers real-time figures on how much they will pay to ship items. Theres no upfront cost or fee, so you can test out products without a big financial commitment. Simply navigate to Online Store -> Pages, and click on Add Page. You could even offer them same-day deliveries while stating the costs involved. Or, go online and check out your competitors policies to understand the points to include. That can be a common concern, especially for dropshippers who sell clothing or jewelry. For our full Returns and Refunds policy, we refer you to [RETURNS AND REFUNDS POLICY LINK]. The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. Exactly what I was looking for. The best ways to shorten your shipping times are finding a supplier with warehouses close to your customers or working with a dropshipping agent with a worldwide fulfillment center. Setting up your AliExpress dropshipping store. You can start dropshipping today, for free, by using DSers or other dropshipping apps to find and add AliExpress products to your store in only a few clicks. Do Dropshipping is not responsible for any events that may occur as a result of this template being used by a merchant. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. But truthfully, its not any more complicated than what I described above. This will help to let your website visitors find the information they are looking for without much effort. Yes. #: Acknowledge local, international, and domestic customers. Print on demand ensures that no inventory is lost and profits maximized. So, to not miss out on any sales, you should make a separate page for Returns and Refunds, as Spigen does here: But, to make your conditions extra clear and more easily findable to your customers, you should display the most important part of your return and refund policy in your shipping policy as well. When you receive an order, you pay for that product at wholesale prices. The second most significant reason for having a high return rate is if the product isnt a good fit or is the wrong size. Choose what to sell and find reliable AliExpress suppliers thank you so much for such an interesting and full informative artical you post i am newbie in drop shipping and havent start my store yet because right now i learning process and pretty lucky to find you your artical help me a lot to understanding drop shipping keep posting fully informative articles always God give you a lot of happiness and success thanks once again. Please allow [NUMBER] to [NUMBER] hours for the tracking information to update. In the exceptions segment, you can mention how you intend to deal with refunds and returns and any cost the buyer would incur, together with the duration of the validity of the policies. Shopify has a refund policy generator that you can use for free to create your dropshipping return and refund policy. If its indeed lost, you should state that your customer can get a free replacement or a refund. Not all dropshipping stores have them, so adding them will make your store look more trustworthy, and there are more advantages to it! This way, people from those countries wont be able to place an order with you. A dropshipping shipping policy should include information about your shipping regions/countries and the shipping duration for each region. Once a shipment is ready and sent out, you will receive an email with your order specifications and a tracking number. Get free online marketing tips and resources delivered directly to your inbox. The last app for boosting sales on your BigCommerce dropshipping store is Doofinder. Is Drafting a Return Policy the Obligation of the Dropshipper or the Supplier? Once you have a distinct niche in mind, its time to start choosing a few products you want to resell on your store. It is crucial to mention who covers that cost if you decide to ship out of your country. It comes with a 7-day free trial and then a $19/month payment plan. It includes details on shipping costs, shipping methods, delivery times, and if applicable, details on import duties & taxes. Also, your customers in the US have the Federal Trade Commission (FTC) protecting them as buyers. A shipping policy should be concise but thorough by highlighting essential shipping information that your customers should be aware of. We can contact the shipping company to investigate the issue. And dont forget to take a look at our Return Policy template here as well. I already spoiled the first reason why you should include a shipping policy when dropshipping, so let me tell you about the other reasons now. Install our top-rated dropshipping app to your e-commerce site and get access to US Suppliers, AliExpress vendors, and the best dropshipping and custom products. In todays competitive online marketplace, you may wish to set a general flat-rate for your customers and assume the difference in costs, which will likely average out at the end of the year. You could check out marketplaces like CJDropshipping since they keep stock in different warehouses worldwide. Mention when a client should feel the need to reach out with shipping-related queries. How to Get Fewer Customers to Request a Return? However, many dropshipping stores stay competitive by offering a 30, 60, or even a 90-day warranty. I recommend leaving a simple message such as: Were dropshipping. Required fields are marked *. Hey! The shipping costs may vary depending on which one of your suppliers is fulfilling the order. However, watch out not to cross the line from well-worded to just plain lying. 72 sold 4.8. Ensure you highlight all of these things in your dropshipping return policy so that your customers know what to expect in advance. Its important to make buyers aware of issues that might affect order processing and shipment. The more transparent you are with them, the better as this will help you build a trusting relationship with them. Ensure you strategically place it in an obvious location; the footer section is a great option. A dropshipping return policy is a set of rules that a retailer or store owner publishes to make sure their customers know exactly how to return an item for a refund and under what circumstances. In the case of dropshipping stores, the supplier is almost always in China. To avoid angry customers, you should know how to deal with these long shipping times. A dropshipping return policy page should be vital to start dropshipping. How Are Dropshippers Affected by Returns? Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. Expedited shipping (2-4 business days): $25. Your customers may be willing to wait longer for the lower prices that you offer this is often, after all, what differentiates a dropshipping business from a more traditional online retailer that holds inventory. For such items, we cater for the shipping cost and offer a full refund if a customer doesnt want a replacement. At this point, if you're not offering free shipping on your dropshipping site, you've already lost out to the competition. Some visitors wont buy from you if they cant find any information about your shipping process. Make sure to clearly state any additional costs that might be associated with certain options. You can create a shipping policy by setting up a new page on your online store. Shipping costs. However, it is still a crucial step in setting up your dropshipping business. 57.41 $ 3.07 $. After being exposed all the time to dropship "gurus" trying to sell their courses and learning from my mistakes, I decided to help build Do Dropshipping and make all information you need to succeed in dropshipping available for free to everyone! Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. Marketing any online business can be challenging. Lets see how to decrease your return and refund requests: The product description block is a great selling point, so were all aware of the importance of making it sound appealing and attractive. Thus, while below are some of the core things you should include in your shipping policy, only you can decide which shipping information is important enough to your customers and store to warrant being in your shipping policy: The time it takes to process and package an order for shipment determines how fast it gets to the customer. 1.4. Link back to the main post on this here for more clarification. So, your job doesnt end when you make a sale quite the opposite. In this case, theres nothing you can do to shorten these delivery times. What are some of the best AliExpress dropshipping products? If you dont have a professional email address yet, then you can check out this article here to learn how to get one for free. The next best alternative that might work better for you if shipping is an issue is offering refunds without asking for a product return. Its okay to embellish a little, but dont misinform or make fake claims about the product. You may have several shipping options with different costs set up on your dropshipping store, which you could show as HappySkinCo does: There are shipping options based on delivery time, like standard shipping and express shipping. #: It motivates customers to complete their orders. If you provide multiple shipping options, provide a chart that lists out all of those options. Why Do You Need to Have a Dropshipping Return Policy Set Up? In this article, I will explain what a shipping policy is, why it is essential for your dropshipping store, and give you a dropshipping shipping policy template so that you can easily create one yourself! AliExpress dropshipping is by no means dead. NicheDropshipping has an established return and refund policy that you can work around while dropshipping products from China. Eventually, youll begin to figure out who are the reliable and quality suppliers and who are not. Most of the time, you can advise them to contact you if they feel that their package has gone missing. Shopify Theme Shipping Policy Template Samples. Allow for some time so the customer can contact you if there were any issues with the product or with delivery. What Is a Good Dropshipping Return Policy Template? What Dropshipping Products Have the Highest Return Rates? If thats the case, then the return shipping address will have to be the one at your supplier in China. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Also, ensure you give customers any other relevant information they would need. All rights reserved. In this example, I chose running shoes as my store niche. Im glad to hear that you found the article helpful! Although the delivery costs from China to the US are usually acceptable, shipping vice versa can be much more expensive. Most of the time, you will be dealing with multiple suppliers that each have their own policies, practices, and shipping costs. Use this dropshipping profit calculator to learn your potential earnings! 2023 NicheDropshipping. Prepare the questions youll ask suppliers. Often, customers dont mind a longer shipping time, as long as they are aware of it and they are updated on the progress. When you receive an order, purchase the item on AliExpress and enter your customers name and shipping address. Its still a profitable and popular business model for people who want to make money online. Dropshipping returns policies are essential for ecommerce businesses big and small. My team & I are determined to help ready-to-scale dropshippers grow their business rapidly to the next level. Once you begin selling, store expenses and eCommerce fees can stack up, so you need to think about finding dropshipping products that minimize these risks. Step 3: Create Your Legal Policies. While adding products to your Dropshipping store, here are the things you need to keep in mind-. AliExpress Dropshipping Business plugin for WooCommerce allows you to easily import any AliExpress products directly into your WooCommerce store and ship them directly to your customers - in only a few clicks. Read more:Ecommerce Marketing Essentials: 17 Actionable Tactics to Drive More Sales. Alternatively, you can do some research and check out other Shopify stores to see how they are dealing with returns. For example: Standard shipping (5-7 business days): Free. For most international shipments, additional fees like customs will apply. Many sellers on AliExpress have existing product photos you can use on your store, and basic product descriptions are provided as well. If youre using DSers, the order will be fulfilled for you automatically, including the tracking number, and your customer will know their order has been shipped. This way, the supplier wont include any invoices or promotions in the package being sent to your customer. Your store automatically sends the orders to your dropshipping supplier . #: Delivery times for various shipping regions. Procedure for lost or missing packages, The Do Dropshipping Shipping Policy Template. eMart dropshipping WordPress theme. These suppliers usually have long lead times, think a month or two sometimes from the moment the order is placed. Dont just disappear after a customer makes a purchase. If a customer wants to return a low-ticket and cheap item, where shipping probably costs more than the item itself, its a good idea to allow them to keep the old product and offer them a refund or a new product. Drafting an adequate shipping policy when you are dropshipping all comes down to asking your potential suppliers the right questions: their handling time, processes, the carriers that they use, where in the world they can deliver to and the costs, the typical delivery times and how customers can track their orders. Do Dropshipping is compensated for referring traffic and business to these companies. Funny Bed Life Store. So, if an item doesnt come as described or arrives damaged, its often your legal obligation to accept a return request. So, if you dropship with Shopify, please draft and set up your return and refund policy page. By doing this, your visitors will be able to find your shipping policy. Shopify has a free policy generator to help you with that. You can use the AliExpress Buyer Protection if the item doesnt arrive within the deadline, comes damaged, or is different than described. We process all orders placed after 6 PM on the next day as a priority. Do Dropshipping Businesses Need to Have a Shipping Policy? It is one of a dropshipping store's standard pages and contains a set of rules that determine the "when & how" of returns on your store. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. Try Shopify free for 3 days, no credit cardrequired. All our orders are processed and shipped out within [NUMBER] business days. Use it to create yours, but ensure you customize it based on your unique shipping practices and options. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Basically, it's a tool that allows users to simply type in a few letters and be presented with multiple options right away, also known as autocomplete search. You, as an eCommerce store, should have your separate dropshipping return policy. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. This business type doesn't require products in stock. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Once youve demonstrated you can bring in recurring sales, some sellers will allow you to place your logo on products or include custom invoices and branded inserts into shipping packages. Or, perhaps youll let the customer keep the product and offer them a refund as well? For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! Because most of the AliExpress sellers are overseas manufacturers, you can find trending products at a lower price. Build your store 2. Who Pays the Return Shipping Fee: the Customer or the Dropshipper? Doing this will help your buyers get an accurate picture of the product size, colors, and fit and decide if it suits them or not. While making purchases, buyers like to know their options should they need to return a product for a particular reason. Or will the customer have to pay their own return shipping? Since you are not in charge of packing and shipping orders, it would be good practice to mention in your shipping policy that a delivery address cannot be modified once the order is placed or has been shipped. This excludes all weekends and any major holidays. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. DSers will even let you know when a supplier on AliExpress has changed their price or run out of stock and suggest other dropshipping suppliers. What are the benefits of dropshipping on AliExpress? Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. High-quality product photos where potential customers can see precisely what theyre buying are vital to your success. Furthermore, will you be accepting returns on items on sale? Your competitive advantage will be reaching and serving your customers faster and better than your current competitionin other words, marketing, operations, and support are how you win. Failing to follow up feels very scammy and can push many customers to request a refund just out of fear of getting tricked. Or, maybe give Spocket a try since its full of US and EU suppliers. Reading actual reviews and testimonials and looking at photos made by satisfied users is the best way to decide if a product is a good fit. WooCommerce Dropshipping is designed to make Dropshipping easy and hassle-free. The big difference is that theres more competition than in previous years.