"Remarkably, Ms. Cassidy had the temerity to explain that the theft of customers money, which would be replaced only with unwanted coupons for unspecified events that may never happen given the uncertain state of the next 12 months, was being done for their 'convenience.'" Overall, the website has very good customer service & refund policy. The suit says StubHub's "Fan Protect Guarantee" was a key reason customers were willing to pay premium prices and fees fortickets through the $4 billion company. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. StubHub will refund your money if an event is cancelled or moved. [9] But go ahead and set this down for review on your calendar because in this authors experience, StubHub may not respond. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. No matter which option you choose, you must also send a copy to StubHub at the following address (which is different from the address where you sent the Notice of Dispute form): StubHub, Inc. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. The company is a registered Since its inception in 2000, StubHub has grown to become the world's largest ticket resale marketplace. 21, et. StubHub is here for you. If you buy tickets on StubHub to an event that is canceled, you are covered by our FanProtect Guarantee. That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. We will process the refund to your original payment method within 5 days. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. 3. Customers can choose to keep their credits if they like. Community Rules apply to all content you upload or otherwise submit to this site. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. 2875 Michelle Dr., Ste. But StubHub simply cant afford to play the role of banker. 11 investigates: Policies for getting refunds on canceled, postponed events this summer 11 investigates: Policies for getting refunds on canceled, postponed events this summer. Set your price or use our recommended price and tap List tickets. Stay home if you are sick and advise others to do the same. Kimmel says its not as hard as you might think. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Unfortunately, not all ticket sellers and venues are making it that easy. Prefer a cash refund instead? She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. The credits are valid through the end of 2022. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. 2023 Fortune Media IP Limited. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. | NYC Call 311, Text COVID to 692692 |NJ COVID-19 Info Hub| NJ Call 1-(800)-222-1222 or 211, Text NJCOVID to 898211 |CT Health Dept. If you have tickets, the first thing to do is decide what you want. If an event is cancelled and will not occur at a later date, StubHub will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive. Farley said refunds should be a piece of cake. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Home Online Shopping Buying and Selling StubHub Course StubHub Return Policy and Refunds. Simply go to your. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. You can apply this coupon toward multiple StubHub events in the same currency. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. You do have to be careful not to agree to something you dont want, like a voucher for the future, because that could change your legal standing. Kimmel says, legally, companies cant just change the rules due to COVID-19. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub was pressing hard to get money. At regular volume, we can afford to take that risk. Buyers who attend events during the pandemic agree to comply with COVID-19 verification requirements and health and safety policies as the venue, team, or performer requires. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. If you've purchased tickets, you'll . Its not acceptable, he said, explaining what to write. But another major sticking point in all of this is event postponements, an entirely separate category of cases. seq., it seems unlikely that an arbitrator would find a claim demanding a refund in the context of a COVID-19 event cancellation to be so frivolous as to award arbitration fees against the consumer. Request to speak to a Vivid Seats agent. Full buyer Terms & Conditions here. However, UPS and retail fees will not be refunded. In. This image from. 2023 Minnesota Public Radio. StubHub notes it was the first to offer the 120% credit for canceled purchases. Stubhub does not have the money for refunds and recently admitted so in court. For most sold out events, Stubhub is a great and easy way to get tickets. By using this website, you accept the terms of our Visitor Agreement and Privacy Policy, and understand your options regarding Ad Choices. All rights reserved. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. Avoid close contact with people who are sick. Coupons can be applied to one or multiple StubHub. StubHub was pressing hard to get money. This station is part of Cox Media Group Television. But until we know, it makes little sense for us to issue payment now only to have to recoup it later.. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. If an event is canceled, well give you a StubHub credit for 120% of the amount you paid. Powered and implemented by Interactive Data Managed Solutions. But these are unprecedented times.. In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. Got our money back last week. In May 2021 - as a result of the attorney generals' investigations - StubHub reversed its decision and notified its customers that if they purchased tickets prior to March 25, 2020 and their events were cancelled, they would receive a full refund unless they elected to retain their account credits. February 16, 2021 March 13, 2020 by Brett Goldberg. In more refined language, the suit claims that StubHub has "quietly sought to force their buyers to endure the financial losses that Defendants own guarantee created for Defendants in the entirely foreseeable scenario that world occurrences would cause the simultaneous cancellation of numerous public events.". Consumer lawyer Craig Kimmel says in most cases, its better to get a refund now. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Expert: Parents Be Mindful Of Children's Stress After Months Of Isolation, Chopper 2 Over Empty NYC Streets, Landmarks, Centers for Disease Control and Prevention. Fugitive in $18 million COVID fraud scheme extradited to U.S. Energy Department report on COVID's origins rekindles ongoing debate. Open the SeatGeek app. What is your rescheduled or postponed event policy? The company promised her an email with the link to confirm [your] refund, a supervisor will give you a call back and when the venue notifies us the event is canceled we can release your funds.. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. But these are unprecedented times.. Its important to know your consumer rights when you ask for a refund. The reason I bought tickets on StubHub was the guarantee, said Joshua Woody, who purchased March 13 tickets to a Lizzo concert in Houston in February. Unless you want a refund)." SBNation.com. It doesn't look like the case has officially seen the courts yet. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. The Associated Press. The Wisconsin Department of Agriculture, Trade and Consumer Protection and Wisconsin Department of Justice announced a settlement reached with StubHub, Inc. regarding the company's refusal to pay refunds to Wisconsin consumers for events that were canceled as a result of the COVID-19 pandemic. Learn more about disclosing health and safety requirements on your listing. The settlement stems from allegations that in March 2020 StubHub changed, the company's "FanProtect Guarantee" policy that offered full refunds of the purchase price and fees for canceled. Cookie Settings/Do Not Sell My Personal Information. [9] See Paragraph 22, Section B, titled Arbitration Procedures., [10] https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf. Early last month, he paid $120 for two seats to the March 20 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. And best of all, the practical effect of StubHubs user agreement requiring it to pay all the arbitration costs (these costs alone can run several thousand dollars, which is probably a lot more than the cost of the concert tickets youre asking to be refunded), and possibly your lawyers fees and costs too, is that StubHub should be strongly incentivized to pay your refund claim rather than dispute it.[7]. Birmingham, Alabama 35203 If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. [3] StubHub Hit with Class Action After Pulling FanProtect Cash Refund Promise for Coronavirus-Related Cancellations. ClassAction.org. It was a waiting game until March 30. 2023 Cox Media Group. We certainly hope they do. All rights reserved. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. All rights reserved (About Us). More: Stay up to date on all of MLives coronavirus coverage. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. Fax: 601.707.7913, 1 Timber Way We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. Blockchain Technology Makes Buying Concert Tickets Cheaper, And May End Robots Buying In Bulk, Tri-State Coronavirus Travel Advisory Quarantine List, Resources, Hotlines, Unemployment & Covering Bills, Remote Learning Tools For Parents Teaching At Home, CBS2's Dr. Max Answers Your Health Questions. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Buyers turn to credit card disputes to recoup cash. StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. These policies are subject to change, so please refer to the venue, team, or performer website for the latest requirements prior to your event. 11 investigates: Policies for getting refunds on canceled, postponed events this summer, President Donald Trump says he spoke with several families including Antwon Rose's, Next stimulus package: It could include vacation credit, second check, Man accused of damaging Pittsburgh police SUV during violent protest pleads not guilty, Ohio restaurant gives shoutout to our employee of the month: Pa. Gov. It covers you as a buyer if your tickets do not arrive in time for an event, are not valid for the listed event, or were grossly misrepresented on StubHub. Read more about event statuses. The firm does it on contingency, so you dont pay a fee. No problem. wearing a mask at all times, providing proof of your COVID-19 vaccination status, submitting proof of a negative COVID-19 test within a certain period of time, etc.). You can also follow WPXI on Facebook and Twitter. Select the ticket group you'd like to sell. "When an event is canceled, you will receive a @StubHub coupon worth 120% of your original order. If sellers had events canceled, StubHub would. As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. Now, StubHub customers can't even get their money back, after a change in company policy amid the coronavirus pandemic. Are there rules to follow when attending an event? Sucker punch in OVC tournament leads to 3 ejections. Take a look at what they promised those valued customers (emphasis is theirs): If you bought tickets on StubHub and your event is still happening, you are good to go! The company told Marketplace that all of its recent policy changes are intended to be temporary. 199 Fremont Street, 4th Floor StubHub is supposed to respond to your Notice of Dispute form within 30 days after the date your form is sent (mailed) according to the user agreement. But why is insulin so expensive in the first place? If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Terms & Conditions. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Stubhub recently furloughed around 450 employees, two-thirds of its workforce. [4] The formal name of the user agreement is StubHub Marketplace Global User Agreement, and you can find a copy of it here: https://www.stubhub.com/legal/?section=ua. Odds & lines subject to change. the suit states, referring to StubHub PresidentSukhinder Singh Cassidy. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). If you paid for something thats not being provided and material terms of that contract have not been met by the provider, youre entitled to your money back. He also eventually received his payment on the night of April 3. According to court documents, when the pandemic caused wide-spread cancellations of events, StubHub reassured customers they would be receiving cash refunds, but they could opt to get a credit instead. No. For third party ticket resellers, it gets even more complicated. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. All Rights Reserved. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. We rely on your financial support to keep making that possible. 2018 Techboomers All Rights Reserved, https://techboomers.com/how-to-support-techboomers, A monetary refund, up to the full value of your tickets, FanCode credit, for use towards future StubHub purchases, up to the full value of your tickets, Replacement tickets of equal or greater value than the ones that you purchased. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. That guarantee is a promise you'll get your money back. His attorneys did not immediately return emails. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled, their website says it's up to the event organizer. Join us for a free, virtual event for International Women's Day on March 8! The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. Your donation today powers the independent journalism that you rely on. StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of purchases made in states where law required cash refunds in such an event. 1:00 StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of. In the past, cancellation prompted a full refund from the online ticket broker. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Those will be paid out by the end of May. But people want their cash back now. How Ticketmaster came to dominate live events (and incur the wrath of Taylor Swift fans), Your donation today powers the independent journalism that you rely on. YouTubes privacy policy is available here and YouTubes terms of service is available here. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. It has shared the following tips: What you can do to prevent the spread of COVID-19 and other respiratory diseases: For statewide and national information on the virus, visit Michigan.gov/Coronavirus or CDC.gov/Coronavirus. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). Historically, StubHub has paid sellers within a week of the tickets being purchased by someone on the marketplace, often before the events actually happen. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Each cancelled show was a loss to StubHub of their fees which now represented as much as 45% of the total sale. [7] There is a provision in the Paragraph 22, Section C of the user agreement, titled Costs of Arbitration, which provides that in the event the arbitrator determines the claim(s) you assert in the arbitration to be frivolous, you agree to reimburse StubHub for all fees associated with the arbitration paid by StubHub on your behalf that you otherwise would be obligated to pay under the [AAA] Rules. But given Californias consumer-friendly laws that apply to any arbitration claim, including its ticket seller laws in Cal Bus & Prof Code Div. Get browser notifications for breaking news, live events, and exclusive reporting. Marketplace is a division of MPR's 501 (c)(3). Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Gambling problem? By matching highly experienced lawyers with specific client needs, Christian & Small develops innovative, effective, and efficient solutions for clients. It depends on where they got those tickets. If the event is canceled and not rescheduled, you will get a refund. Events that were postponed or rescheduled wont be refunded, Fowlks said. The complaint contains several responses to StubHub's tweet about the changed policy from angry users to show they did not consider it convenient. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Event Cancellation Protection . In part, thats why theres all the angst. If you can no longer attend the event, you can relist your tickets and we'll waive the sell fee. I want to assure you that StubHubs FanProtect Guarantee protects every purchase the ticket you have purchased on our site will get you into the event or we will make it right, reads the update, which is also signed by Cassidy. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. Customers complained to the press and filed lawsuits. Always cover coughs or sneezes with a tissue or sleeve. As the COVID-19 situation continues to evolve, your comfort and safety remain our top priority. Amid the coronavirus pandemic, StubHub changed its refund policy. Unfortunately, as our complaint alleges, StubHub is breaching its . Drake and Bradley are the favorites in the MVC mens basketball conference tournament. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. We have a situation right now where we had over 20,000 events canceled, basically at the same time," StubHub president Sukhinder Singh Cassidy told Axios.com. StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? This may include details from your tickets (so be sure to keep them), or information from the event venue. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Unfortunately, not all ticket sellers and venues are making it that easy. Use of this site constitutes acceptance of our Terms of Use and Privacy Policy | CA Notice at Collection and Privacy Notice| Do Not Sell/Share My Personal Information| Ad Choices Sep 15, 2021, 1:28 PM. You cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said.