A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Consumer line: 317-232-2712 or 800-851-4268. 21 day disconnect delay if household member is certified as seriously ill. Consumer line: 225-342-4404 (Baton Rouge) or 800-256-2397. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Utilities are required to offer payment plans to customers in danger of disconnection. If the customer has been shutoff, and the form is submitted within twenty one days of the shutoff, service is restored. Xcel Energy will not shut off a customer 55 or older that lives alone during the winter months and offers 12-month protection for customers who are on ventilators. Rhode Island Public Utilities Commission (. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Turn off electricity at your address and close your account. Consumer line: 800-522-2404, Salem: 503-378-6600. How do I change my BGE service? Customer may request an extension. American Electric Power has named Michelle Marsh vice president, Safety and Health, effective March 4. PUC/PSC Contacts. Disconnect ban for households with children under 18, elderly age 62 or older, or infirm. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. Between Nov 1-April 15, all customers must be notified 72 hours before disconnection to acertain if the health and safety of a resident will be compromised. Delaware city water systems. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. Three utilities. Customer must enter into a deferred payment plan if termination is postponed. Consumer line: 302-736-7500 or 800-282-8574. No disconnect if customer agrees to payment plan. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. AL | AK | AZ | AR | CA | CO | CT | DE | DC | FL | GA | HI | ID | IL | IN | IA | KS | | KY | LA | ME | MD | MA MI | MN | MS | MO | MT | NE | NV | NH | NJ | NM | NY | NC | | ND | OH | OK | OR | PA | RI | SC | SD TN | TX | UT | VT | VA | WA | WV | WI | WY. Several of Arizona's energy vendors enforce moratoriums with varying criteria. Sitemap Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. Turn off electricity at your address and close your account. Use of this site constitutes acceptance of the AEP Terms and Conditions. Customer is expected to enter into a payment plan. At AEP, we hire bright, enthusiastic people with diverse skills, talents, and ideas to serve our more than five million customers across 11 states. If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customer's service until all bills are paid in full. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Removing Equipment You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. New Jersey Administrative Code 14:3-3A.5 To qualify, residential customers must inform the utility of their inability to pay prior to disconnection and must agree to an extended payment plan. Upon close of the sale, Liberty will acquire AEPs Kentucky operations by purchasing all the stock of Kentucky Power and AEP Kentucky Transco. Delay disconnect for 30 days with medical certification. To initiate electric service at a new address, you can use your existing REP or select a new one. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. If you do not remember your login credentials, please click here. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. Consumer line: 404-656-4501or 800-282-5813. Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Due date for utility bills extended to 22 days. Medical Certifications. Commission approval is required for disconnection to medical emergency customers. We hope youll find it bright, forward looking and easy to navigate. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. New Jersey Legislature - P.L.2002, c.62. 30 day delay and 30 day extension possible in case of life threatening condition. Disconnection is delayed if customers agrees to pay bill in installments within the next 90 days. Remember User ID helps you log in without having to memorize your ID or look it up every time. Choose an option below: See our strategy for a sustainable future or download our Corporate Accountability Report at AEPSustainability.com, AEP Energy is a competitive retail energy provider for over half a million customers. 95 F and above (elderly and disabled) Seasonal Policy. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. No disconnect if termination will adversely afftect the occupant's health; must be certified by licensed physician or Christian Science practitioner. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. Youre in the right place. Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. Information on other non-recurring fees is 1996-2023 American Electric Power. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. Customer is expected to enter into a payment plan. Not permitted if eligible customer agrees to a special payment arrangement that allows the customer to pay less than the amount of each current bill during the winter months. November 1 - March 31 (temperature-based). You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Customers unable to make payment may be eligible for amortization agreements not to exceed 12 months. Disconnection of heat and utilities service is not allowed unless arrears are more than $125 for gas non- heating, $225 for electric non-heating and more than $450 for gas, electric and steam heating. Elderly and handicapped must have 48 hours notice. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. However, if youre moving to another AEP address, use our transfer service form. If the customer does not pay the past-due bill by the following October 15th, the customer will not be eligible for protections under this section until the past-due bill is paid. Also,must meet at least 1 of the following criteria: have an income <150% FPG, medical emergency or becomes unemployed or income is cut by 50% or more. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Allows customers to extend payment of pre-existing arrears beyond 12 months. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Customer must agree to payment plan. If a customer demonstrates a medical emergency from December through March, the utility shall not terminate service without offering a levelized plan. No disconnection if a customer enters into a deferred payment plan. We use cookies to ensure that we give you the best experience on our website. American Electric Power or AEP is an electric utility that serves power customers in 11 states. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474. Medical certification may be renewed three times in 12 months. Renewals not needed if physician certifies that condition is permanent. If youre moving, please make sure youre moving out of our service territory before filling out the stop service form. Winter Protection Plan for elderly 65 years or older, recipients of Medicaid, Food Stamps or Department of Human Services cash assistance, full time active military personnel or persons needing critical care or having a certified medical emergency. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. The utility must attempt to make a payment plan with the customer before termination. You can act now by discussing payment options with AEP Ohio customer service by: Calling 1-888-710-4237 Messaging us on Facebook or Twitter Visiting AEPOhio.com/Assistance Service Disconnection Notifications Utilities are required to offer a payment plan. Consumer line: 410-767-8000 (Baltimore) or 800-492-0474, Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. Removing Equipment You can remove an APCO outdoor light, remove a meter, or stop temporary service by using our modify service forms. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. 21 day disconnect delay if household member is certified as seriously ill. 30 day disconnect delay with medical certificate, may be renewed 2 times. Prohibited from disconnect if customer agrees and adheres to payment plan. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. Fees not included in the price above: Disconnection Notice Fee: $10; Returned Payment Charge: $30; Disconnect Recovery Charge: $30; Late Payment Penalty: 5% of past due balances. Consumer line: 800-392-8050 (toll free) or 334-242-5211. No disconnection if a customer enters into a deferred payment plan. You're in the right place. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. AEP has been known to disconnect customers for non-payment, but they have also disconnected customers for other reasons such as not meeting their service commitments.AEP typically disconnects customers after a certain amount of time has passed without payment. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Utility shall provide any residential customer whose account is delinquent an opportunity to enter into a reasonable amortization agreement to pay the delinquent account and must provide the customer with adequate opportunity to apply for and receive the benefits of any available public assitance program. Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. 30 day shut-off delay for seriously ill with medical certificate, can be renewed up to 3 times during the winter protection period. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. During the moratoria, customers must enter into negotiated payment plan, pay 1/12 of arrearage, 1/12 of current bill and disconnection, reconnection and deposit if applicable and apply for energy assistance funds. You're in the right place. Certification may be renewed another 42 days. Were helping our communities recognize diversity, equity, inclusion, fairness and justice. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. News Releases. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. No termination if National Weather Service issues a heat advisory or excessive heat warning. Consumer groups call for PUCO investigation of AEP Ohio over disconnections. AEP expects to net approximately $1.45 billion in cash after taxes and transaction fees. Do not Sell or Share My Info. The phone number of your REP is located on your electric bill. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnections are prohibited if customer agrees and adheres to payment plan. Utilities are required to offer a payment plan. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Consumer line: 502-564-3940 or 800-772-4636. 32 F and below. In summer months public utilities cannot turn off gas or electricity when it is the sole power source for the cooling if the forecast for the following 24 hours includes temperature at or above 95F; includes master-meter buildings. 30 day delay if physician certifies that disconnect would adversely affect the health of a household member. Start Start service or add another location to your existing account What you'll need: Name, SSN/TIN, Phone, Date Of Birth, and Email Address for the primary account holder Date to start service Disconnect prohibited if customer agrees to a payment plan. If the elderly household is low-income and includes a minor, the protection against termination will apply. Consumer line: 800-874-0904 or 801-530-7622, 10 F or below or 32 F or below for elderly. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. A medical certificate will prevent disconnection up to 6 months for non-chronic condition, up to 12 months for chronic condition and requires the customer to set up a payment plan. Consumer line: 208-334-0300 or 800-432-0369. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. Households with income less than 150% of federal poverty guidelines must be enrolled in a payment plan.
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